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Financial service providers aren't keeping pace with digitalization despite some progress – As the customer interface gets crowded they are increasingly losing direct customer contact
Press releases • Aug 28, 2018 22:33 -12
Digitalization and new business models have created a growing gap between product creation and product sales in the banking sector. Digital platforms are already giving incumbent banks' competitors access to the majority of their customer base and could enable them to market their services to consumers on an even greater scale in the future.